Customer Service: It’s More Than Hello!

Customer Service: It’s More Than Hello!

“It’s More than Hello”, a free two-hour customer service training for nonprofits, is scheduled for Tuesday, May 10, 2016, from 8 to 10 a.m. at the Silver City Gospel Mission, 111 S. Texas St., in Silver City. Good customer service is vital for nonprofits. Higher quality customer service results in greater satisfaction for customers, employeesContinue Reading

Southwestern New Mexico NonProfit Resource Conference

Register now for the Southwestern New Mexico NonProfit Resource Conference: Better. Stronger. Together: Uniting the Non-Profit Sector! WHEN: Friday, March 14, 2014 WHERE: Grant County Business & Conference Center 3031 Hwy 180 East, Silver City, NM FREE to All Non-Profit Staff, Board Members and Volunteers! Full sized flyer: Southwestern New Mexico NonProfit Resource Conference (PDF)

Is your Nonprofit Board Organized for Effectiveness?

I just spent an hour on a webinar sponsored, in part, by The Nonprofit Quarterly, a must-read publication for any nonprofit leader. The webinar was about new concepts in nonprofit governance, and featured the research and extensive knowledge of David O. Renz, PhD., director of the Midwest Center for Nonprofit Leadership, He is the authorContinue Reading

What Each of Us Can do to Create More Productive Meetings

We’ve all experienced it: the deadly, going-nowhere-fast meeting. Yesterday, those of us fortunate enough to attend ‘Meeting Mastery,” a four-hour meeting effectiveness workshop presented by Sunny Yates, learned what we can do as meeting organizers and facilitators to avoid some of the most common pitfalls. In addition to the some of the more obvious elementsContinue Reading